http://www.thedigitalconsultant.co.uk/blog/2009/06/23/how-can-social-media-help-a-company-with-bad-customer-service/ Online Marketing and Search Engine Optimisation Fri, 03 Jul 2009 00:57:52 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.thedigitalconsultant.co.uk/blog/2009/06/23/how-can-social-media-help-a-company-with-bad-customer-service/comment-page-1/#comment-68 Jody Pellerin Fri, 03 Jul 2009 00:57:52 +0000 http://www.thedigitalconsultant.co.uk/blog/?p=159#comment-68 All good ideas. It does seem though that companies with poor customer support need to get their basic procedures and policies in order before trying social media. Depending on what is so bad about their service, they need to be very cautious who they allow to post in the name of the company. All good ideas. It does seem though that companies with poor customer support need to get their basic procedures and policies in order before trying social media. Depending on what is so bad about their service, they need to be very cautious who they allow to post in the name of the company.

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