Posts Tagged ‘Social media’

Habitat fail; how not to use Twitter to promote your business

A news story broke this week of a serious social media faux pas by Habitat. In a nutshell, they used hashtags for popular trending topics, such as the crisis in Iran, to promote their business. This has created a backlash by Twitter users for this blatant abuse of Twitter.

It’s a great example of how not to do things using Twitter. That should be self-evident. Habitat have said that the use of these hashtags was not authorised, but did not say who had used them (Source: BBC News). They have since apologised for the mess up, but it seems the damage has already been done.

But it looks like people are jumping on the bandwagon and following suit.

Habitat Fail, others follow suit

Habitat Fail, others follow suit

See this very recent example of promoting products and services by using the conversations around the release of the Transformers 2 movie. There are many more like these on Twitter right now.

As with everything online, people will find a way to abuse the system for their own gain. Facebook went through the same, when they started letting third parties develop applications. People’s profiles were awash with invitations to “bite people as vampires”. Not today thanks, I’ve just had lunch!

So, we face a barrage of spam on Twitter against popular subjects. This erodes the credibility of Twitter and the people that tweet genuinely.

Let’s hope that Twitter do something to stop this, ASAP.

How can social media help a company with bad customer service?

If you have read our page on what is social media, you’ll know (or perhaps you knew already) one of the main reasons for investing time in social media is engagement with your customers.

Dell’s example sets a good benchmark on how a company integrates social media tools into their business. Their next challenge is to help “revolutionise” their business.

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Search and Social media, how it can help your business

When people suddenly, years after it became mainstream, realised that search engine optimisation (SEO) and pay per click (PPC) strategies could be joined together, these was a big fuss. Then everyone realised that it wasn’t anything significant, you just needed to ensure that your SEO team and PPC team were working together. Of course this becomes difficult if you run it across two different agencies or if the internal structure of that agency isn’t set up to do so.

Our belief will always be that there should be one “search strategy”. That person leading the strategy should know PPC and SEO inside out. But perhaps that’s a pipe dream at the moment, given the shortage of experience SEO/PPC people in the industry.

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Facebook vanity URLs – Did you get yours?

The launch of Facebook vanity URLs has had the social media industry alive with buzz. Find out what all the fuss is about.

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Social media meets green driving

New Toyota Prius

New Toyota Prius

The guys at iCrossing are at it again. If you have been following the Toyota blog then you will have seen the posts around driving the new Toyota IQ 500 miles on a full tank of petrol.

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Google Wave – A simple guide

What is this I keep on hearing people saying that Google Wave will change the web?

I asked myself this, as I looked for more information. Finally I sat myself down and watched the 1hr 20 min video of the development team eagerly showing off their new tool to a bunch of external developers. Cool, was my reaction. So, what exactly is it? Perhaps it’s:

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